Terms & Conditions


DEFINITIONS :


Within these conditions the following terms shall have the following meaning: "The Company" means the Slowly Downward Manufactory. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer.


PAYMENT :


Payment shall become due upon placement of the order. No goods shall be supplied without payment.
Goods shall be delivered by a carrier of The Company's choosing. Carriage will be at cost to the Customer and forms part of the invoice. We aim to dispatch goods within 10 working days. Please wait 31 days to report to the Slowly Downward Manufactory any outstanding orders.


CLAIMS :


Claims arising from damage delay or partial loss of the goods in transit must be made in writing to The Company within seven working days of delivery. The Company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by The Company promptly return any of the goods subject of any claim and any packing materials securely packaged and return them to The Company for examination.


LIABILITY :


a) If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, The Company shall at its option replace them with similar goods, or allow the Customer credit for their invoice value.
b) If the Customer establishes that any of the goods are defective The Company shall, at its option replace them with similar goods or allow the Customer credit for their invoice value.
c) In no circumstances shall the liability of The Company to the Customer under this condition exceed the invoice value of the goods.


TAXES AND DUTIES :


Customers must be aware that they may be liable to pay Import Taxes and Duties if value of goods ordered are of a value over their national import thresholds.


RETURNS :


Goods that are faulty must be returned to Slowly Downward Manufactory, 11 Washington Road, Westbury, BA13 4JP, UK within 14 working days of the item being received by the customer. Please fill out the returns form prior to sending back a print.  You will be issued with returns authorisation number ( RMA ) for your records.


PRIVACY POLICY


We are, of course, committed to protecting your privacy. The information we collect is strictly for internal use only, to help provide a more personalised experience of our website and to inform you of anything we think you might find interesting.  You have the option to not receive any further communication both when you order and each time we might contact you in future. 


The information we hold on customers is used to tailor the site to their interests. 


What information do we collect?


When you order or register with us we will ask for your email address, full name and home address. 


COOKIES


A cookie is a special file that a website puts on your computer so that it can remember something about your preferences at a later date. Typically, a cookie records your preferences when using a particular site. Most web browsers automatically accept cookies, but you can change your browser to prevent this. However this can affect your ability to use certain websites effectively.